[Resolved] Internet - NBN Disruption Subiaco (6SUB) WA & City South 2 (2CYS) NSW

Thu, 05 Jun 2025 07:14:46 +0000

June 5, 2025 3:14PM AWST

[Investigating] - NBN authentication is down for services at select POI’s We are seeing issues at (6SUB) Subiaco WA & City South 2 (2CYS) NSW.

June 5, 2025 3:42PM AWST

[Investigating] Our teams are still investigating the issue. There’s no ETR at this time.

June 5, 2025 4:02PM AWST

[Investigating] We’re seeing services begin to return to normal, though we’re still actively monitoring and investigating. Further updates will be posted as they become available.

June 5, 2025 4:21PM AWST

[Investigating] Apologies, services have dropped again. Our teams are actively investigating still. There is no ETR available at this stage.

June 5, 2025 5:05PM AWST

[Investigating] We’re currently seeing significant packet loss across multiple links and are actively working to identify the root cause. ETR to be advised once available.

June 5, 2025 6:47PM AWST

[Investigating] We’re continuing to investigate and are progressively narrowing down the root cause. At this stage, there is still no ETR. Apologies for the ongoing inconvenience, we’ll provide further updates as soon as possible.

[Resolved] INTERNET - NBN POI 6SUB Outage - Subiaco

Thu, 14 Mar 2024 01:05:10 +0000

March 14, 2024 12:12PM AEDT
March 14, 2024 1:12AM UTC

[Investigating] We are currently investigating an issue with 6SUB Subiaco POI. Further updates to follow.

March 14, 2024 12:19PM AEDT
March 14, 2024 1:19AM UTC

[Identified] We are observing one fibre core which is down between 2 nbn POI sites. Issue has been lodged to Fiber Carrier and will advise as soon as possible with update.

March 14, 2024 1:50PM AEDT
March 14, 2024 2:50AM UTC

[Identified] Fibre Crews are being mobilised to identify the fault location.

March 14, 2024 5:47PM AEDT
March 14, 2024 6:47AM UTC

[Identified] Job has been accepted by Fibre Techs - awaiting site visit. No ETR At present.

March 14, 2024 6:19PM AEDT
March 14, 2024 7:19AM UTC

[Identified] Fibre break on one core has been detected 6Km from Subiaco towards Applecross. Fibre Techs travelling to FAP to investigate and address. No ETR as yet.

March 14, 2024 7:46PM AEDT
March 14, 2024 8:46AM UTC

[Monitoring] Services have now been restored off 6SUB.

Current Status: Operational
Started: March 14, 2024 12:12PM AEDT
Resolved: March 14, 2024 11:38PM AEDT

Affected Infrastructure:
Components: NBN
Locations: WA

Update: Link between Applecross and Subiaco has remained stable since one of two fibre cores between the two sites was Transposed to another spare core between the exchanges. We are currently conducting further investigations with the fibre carrier as to the cause and their response times.

Further, this POI was covered by a redundant link back to Equinix PE2, however it had also failed due to a Cross Connect issue within the POI which was being dealt with during the time of the outage. We expect this to be rectified within the next 24 hours.

Internet on NURV | Status

[Resolved] Internet - NBN Disruption Subiaco (6SUB) WA & City South 2 (2CYS) NSW

[Resolved] INTERNET - NBN POI 6SUB Outage - Subiaco